Senpiper Technologies: Empowering Businesses With Its Low-Code Development Platform

CIO Vendor Agility and delivering projects in the most competitive time frame is the key to staying ahead in the technologically driven world. When it comes to the application and software development sector, this is highly relevant and the need of the hour. Businesses are constantly on the lookout for solutions or platforms that can help them fuel their application development initiatives with high efficiency and unmatched end results. This demand in the market has boosted the growth of low-code development platforms which are evolving in the Indian market with rapidity.

Major Factors Driving The Growth Of This Market
As the need for digitizing long tail of applications becomes ever more pertinent and quality tech professionals being biased towards tech companies, businesses in every other arena are facing a major talent deficit, giving way to a plethora of constraints. Maintenance and upgrades to existing systems are highly expensive in terms of time and cost, and traditional methods of hourly rates and waterfall methodology for change management are also no longer viable.

Ideation to deployment takes a long time & effort, as business users cannot learn prototyping, coding, devOps and others. Moreover, even if businesses manage to have talented professionals working for them, it becomes difficult to manage efficiency and operations if they leave. This is because many critical pieces of knowledge of the systems developed reside with the employees of the vendor working on the project and go away gradually as employees change in the vendor organization.

The traditional method of hourly rates and waterfall methodology for change management is no longer viable and businesses need to be agile. In addition, there are many critical pieces of knowledge of the system that reside with the vendor and go away gradually as employees change in the vendor organization. Irrespective of such challenges, businesses need to be digitized as soon as possible to stay competitive in the market.

Time consuming tasks can be daunting for any organisation and can lead to counter-productivity. Streamlining convoluted business operations with the help of cutting edge technology is the need of the hour. `It is essential for any business to scrutinize every minute detail that can consume more time and energy than required and cause huge unnecessary cost to companies. Such impediments need to be combated immediately. Even smaller/less critical items need to be digitized.

Many organizations have now started to realize that they need to have a partner who is expert in assisting them in developing their own applications and can help them enhance their digital presence without much of a hassle. They are now getting to understand that the approach they take for digitizing the long-tail of business processes multiplies the output of critical IT systems like ERPs and CRMs.

Every company understands that without basic agility in businesses, it is difficult to scale and grow at the intended pace. Moreover, with new businesses emerging every day, it is essential to have the best operations and services to stay ahead of the competition. Senpiper Technologies addresses all such issues with its offerings. Ruling-out the existing critical roadblocks in the current business world, Senpiper Technologies is assisting clients to meet their needs with agility.

The company offers its low-code development platform that helps users in building world-class software applications at an incredibly low turnaround time. “Indian industry leaders generally underestimate the time, effort and cost of developing good quality software. We assist clients get the best out of their investments, empower them to stay digitally progressive and help them enhance their business outcomes faster,” says Anupam Singh, Co-Founder & CTO, Senpiper Technologies.

Flexibility, user experience, time to deploy, quality, training in-house people for know-how are a few major requirements of tech leaders of today. With its unmatched experience in the arena, Senpiper Technologies offers these with efficacy. The company is uniquely positioned in the market and potentially takes care of different types of business processes running over a small or large employee base. It has acquired many high-end clients with its demonstrated value across diverse industries. The company is uniquely positioned for e-Governance use cases and offers one of the most business user-centric development platforms. All these factors empower Senpiper Technologies to differentiate itself from the market and function as the most trusted Low-code development platform providers.

One-Resource, their flagship offering with its powerful low-code capabilities, has saved teams months of development effort and costs in rolling-out new processes across multiple clients in different industries like aviation, education, warehouse management, and others. This new IoT integrated, mobile-first technology implementation is helping top management assess the efficacy of on-ground operations and enable them to deploy the workforce optimally while increasing customer satisfaction and reducing operations costs.

Case Study: Analyzing Benefits Reaped By One Of The Clients In Facility Management
For decades, businesses handled Facility management services with pen and paper record keeping. This process often lent itself to inefficient on-ground operations, Underutilization of staff, documentation errors, including oversights in note-taking and missing paper trails. Over the past five years, the rise of mobile technology has enabled facility management companies to optimize the on-ground business operations and provide a reliable experience to customers. Senpiper One resource is a mobile-first low-code platform which provides a centralized digital record for facilities to file work orders, log cleaning activities, maintain asset information, monitor parts & inventory, and track on-ground staff performance.

All the operations information is accessible over mobile devices, allowing all the stakeholders to access the information anytime, anywhere. Senpiper commissioned CIOReview to conduct a total cost-saving study and examine the potential return on investment (ROI) enterprises may realize utilizing the One Resource platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the One Resource platform on their organization.

To better understand the benefits, costs, and risks associated with this investment, CIOReview interviewed employees from one of the largest facility management companies in the US with extended experience using the One Resource platform. Before deploying One Resource, the company did not have a formal system for recording cleaning activities, warehouse management, scheduling, and other ground processes. The organization relied on traditional paper-based checklists for cleaning activities and many applications for managing individual processes.

This process limited the organization's ability to create comprehensive reports on on-ground operational performance, delayed & costly IT implementations for the rollout of new processes, which led to unoptimized operations, low productivity, lost records, and hours of unplanned work. Since deploying One Resource at two hundred customer facilities across North America, the organization has improved operations by allowing facility supervisors and cleaners to capture operations data from their mobile devices immediately. It enabled senior management to effectively assess the quality of on-ground operations to monitor, improve, and optimize service delivery through data-backed decisions.

One Resource, with its powerful low-code capabilities, has saved teams months of development effort and costs in rolling-out new processes across multiple clients in different industries like aviation, education, warehouse management, and more. This new IoT integrated, mobile-first technology implementation is helping top management assess the efficacy of on-ground operations and enable them to deploy the workforce optimally while increasing customer satisfaction and reducing operations costs.

Key Findings Quantified Benefits
The interviewed organization experienced the following risk-adjusted present value (PV) quantified benefits over three years:
Supervisors were able to reduce the time spent on managing daily compliance by 25 percent: One Resource integrated mobile devices reduced supervisors' time compiling and uploading day-to-day operations data and managing cleaning staff. Likewise, cleaning staff effectively captured the cleaning activity with QR code bases scanning geo-fenced images through their mobile devices.

The organization increased the efficiency of the bottom 30 percent of cleaners working on client sites by 10 percent: Historically, the organization struggled to capture the individual cleaner's productivity and improve & optimize on-ground service delivery. As the cleaners log all the cleaning activities into One Resource, it improves performance monitoring and cadence for productivity enhancement. Because of this, the organization increased customer satisfaction and any resulting from lost business.

Savings of over 9,500 hours for annual compliance report creation: Before One-Resource, yearly reports on the status of cleaning operations took time to collect across two hundred facilities and totaled hundreds of hours annually. The organization drastically reduced the time spent on this task with cleaning information regularly logged in to One-Resource through better reporting and dashboards.

30 percent time savings from fulfilling ad hoc work orders across 200 customer sites: With One-Resource enabled mobile devices, this organization reduced time spent by supervisors traversing the facility floor to their workstations to record notes and file work orders. Likewise, cleaners reduced the time spent retrieving and fulfilling the work orders instantly by having the information accessible on mobile devices.

12 percent productivity recapture in daily cleaning operations with IoT devices and Indoor mapping systems: New-age IoT devices and indoor mapping system integration with the One-Resource mobile application helped supervisors and cleaners get real-time notifications, identify the hotspots, and clean the most frequently used area across the building.

Unquantified benefits: The interviewed organization experienced the following benefits, which are not quantified for this study:

Increased customer satisfaction: With One-Resource helping the organization to provide the direct visibility of on-ground operations to customers, many customers experienced reduced dissatisfaction. Newfound transparency helped increase customer trust in the organization's ability to deliver high-quality service, which led to increased business opportunities and new customer acquisitions.

One Resource provided supervisors with a digital paper trail on operations: The organization now has a readily accessible performance history, which helps to educate cleaners on the status of their facilities and in planning for future initiatives based on past performance.

Costs: The interviewed organization experienced the following risk-adjusted PV costs:

Senpiper One-Resource Subscription costs: The organization paid a monthly fee per user for access to the platform.

Senpiper One-Resource account management costs: The organization has engaged three account managers from Senpiper to understand and roll-out new processes on the One-Resource platform for various customers.

CIOReview interview with the organization and subsequent financial analysis found that the interviewed organization will experience benefits of $16.7 million over three years versus costs of $860,400 of 1900 percent.

Framework & Methodology
From the information provided in the interview, CIOReview has constructed a framework for those organizations considering implementing One-Resource. The framework's objective is to identify the cost, benefit, flexibility, and risk factors that affect the
investment decision. CIOReview took a multistep approach to evaluate the impact that Senpiper One-Resource can have on an organization:

Due Diligence: Interviewed Senpiper's stakeholders and CIOreview's analysts to gather data relative to the platform.
Customer Interview: Interviewed the organization using Senpiper One-Resource to obtain data concerning costs, benefits, and risks.
Financial Model Framework: The team constructed a financial model representative of the interview using the total cost saving methodology and risk-adjusted the financial model based on issues and concerns of the interviewed organization.
Case Study: They employed four fundamental framework elements in modeling the platform's impact: benefits, costs, flexibility, and risks. Given the increasing sophistication that enterprises have regarding ROI analysis related to IT investments, CIOreview's methodology provides a complete picture of the total economic impact of purchase decisions.

Disclosures: Readers should be aware of the following:
· This study is commissioned by Senpiper and delivered by CIOReview magazine.
· It is not meant to be used as a competitive analysis.
· CIOReview makes no assumptions as to the potential ROI that other organizations will receive.

· CIOReview strongly advises that readers use their estimates within the framework provided in the report to determine the appropriateness of an investment in Senpiper One-Resource.
· Senpiper reviewed and provided feedback to CIOReview, but CIOReview maintains editorial control over the study & its findings and does not accept changes to the study that contradict CIOreview's findings or obscure the meaning of the study.
· CIOReview provided the customer names for the interviews, but did not participate in the interviews.

The Senpiper One Resource Customer Journey
Before & After the Senpiper One-Resource Investment
· Interviewed organization for this study, CIOReview · Conducted an in-depth interview with supervisors and process owners at a facility management company that uses the Senpiper One-Resource platform.
· The company is based in North America, has an annual revenue of $6 billion, and has more than 100,000 employees and contractors.
· In phase-1, the company has deployed the One-Resource platform across 200 customer sites.
· The company is in the process to roll-out shift-management/work order management processes across 400+ warehouses for one of the largest e-Commerce companies.
· The organization did not have a low-code platform in place before Senpiper One-Resource to digitize on-ground operations, and it kept track of performance or work orders with emails, text messages, custom applications, or spreadsheets. To improve customer service delivery, the organization evaluated competitors in the space and determined that alternatives to Senpiper One-Resource wouldn't be as flexible for enabling accessibility across mobile devices.

Key Challenges
The Interviewees From The Organization Shared The Following Issues And Challenges:
1. Instituting a standard operating procedure across multiple customer sites.
The organization caters to more than 1000 customers and manages more than 10,000 buildings across the world. They did not have an established method for tracking compliance, ensuring optimal cleaning operations across 100,000 employees and contractors. Their staff used various means for communication, including spreadsheets, custom build applications, text messages, and emails. Meanwhile, Much of the operational data and work orders would go unnoticed or unreported, which led to sub-optimal operations and reduced customer satisfaction.

2. Customer dissatisfaction due to delayed rollout of new processes
With new customer onboarding and the different digitization needs of the existing customers, the IT development team was not able to roll out multiple processes fast enough to keep up with the changing business needs.

Senpiper technologies is uniquely positioned in the market and potentially takes care of different types of business processes running over a small or large employee base

3. Inefficiency in the usage of employees' time.
Maintaining the lifecycle for contractors and employees, tracking the on-ground operations, and daily aggregating activity into a performance report required supervisors to spend hours on this redundant work.

4. Lack of a paper or digital trail on asset records.
When the users had to check on the history of compliance, they often did not have any background on the operations because they weren't logged. Although the organization began to modernize by using spreadsheets to track information, users still needed to remember to enter the information when they got back to their computers from the facility floor.

Solution Requirements
The organization searched for a solution that could:
· Securely store all information from the customer's facilities in one centralized location on their private cloud.
· A multilingual, flexible, and robust platform that could roll out new processes and update existing processes as per evolving customer needs on Mobile (Android/iOS) and web.
· Provide an easy-to-implement and understand interface that a less technology-savvy cleaning workforce could use. The system should be integrated and accessed on any mobile device at the facilities.
· Enables top management to analyze data from on-ground activities in an effective manner
· Provide strong customer service and prioritize the needs of the customers for digitization assistance.

Key results the interview revealed from the Senpiper One-Resource investment include:
· The organization established continuity in operations across facilities. Employees and contractors at each facility became familiar with the platform and knew where to log information or work orders and where to collect that information in their native language.
· If alerts or messages need to be delivered, they are sent through the platform and do not go missing.
· Supervisors improved efficiency toward managing daily activities and work orders. After adopting Senpiper One-Resource, users could do away with redundant work. They were able to avoid spending hours of time on repetitive tasks. When reporting on assets, users further saved time by logging information on mobile devices they had on hand, which effectively removed time spent traveling from the facility floor to their work desks.
· One-Resource provided an established paper trail of operations history where employees could refer to it when needed.
· One-Resource integration with PowerBI provided a central analytics platform for the management team to monitor and improve key KPIs of business. In maximizing operational efficiency, the organization could readily see where they can optimize the operation

“The team is proficient in solving use cases in multiple industries and specializes in facility management, manufacturing & power sector use cases”

Variations to benefit results:
· The demographics will impact the benefit scale depending on company size, industry, and the number of employees and facilities managed.
· If an organization is already using some other digital platform, improvement in operation efficiency may vary based on previous experience.
· The average amount of time spent managing work will vary by organization and type of work required of facility supervisors.
· The frequency of creation of reports within an organization will vary and impact the total savings. In addition, the scale of organization and time spent on putting the reports together may vary.
· The hourly wage paid to supervisors and cleaners may vary for different geographies and local laws.
· The total number of annual working days may vary as per organization and geography.

One-Resource Subscription Costs
The organization pays for One-Re-source on a monthly basis as a license fee. Initially, the organization distributed One-Resource to one customer a facility for testing purposes. After two months and a positive experience, the organization trained all its managers and then started rolling out the service out to multiple facilities across its customer base. For access, the organization went into an enterprise contract, totaling more than $250,000 annually.

Risk Adjustment
To account for future risks, we have adjusted this cost upward by 20 percent, yielding a three-year risk-adjusted total PV of $975,120 with a discount rate of nine percent.

Account Management Cost
The organization requires account management support to roll out multiple new processes for different areas of business and different customers. To avail of these services it has engaged 3 full-time account managers and pays the Senpiper team a charge of $25 per hour for account management.

Variation In Costs
The account management costs will vary as per the organization scale, number of users, number of processes

Risk Factor Adjustment
To account for future risks, we have adjusted this cost upward by 20 percent, yielding a three-year risk-adjusted total PV of $149,325 with a discount rate of nine percent.

Financial Summary
The financial results calculated in the Benefits and Costs sections can be used to determine the ROI, NPV, and payback period for the organization's investment. We have assumed a yearly discount rate of nine percent for this analysis.

This risk-adjusted ROI, NPV, and payback period values are determined by applying risk-adjustment factors to the unadjusted results in each Benefit and Cost section.

Making A Difference With Top-Notch Offerings
Senpiper Technologies Started in 2015, largely bootstrapped, with negligible funding from friends and family. Since its inception, the company has grown many folds and currently works with 45 experienced professionals in the arena. The team is proficient in solving use cases in multiple industries and specializes in Facility management, Manufacturing & Power sector use cases. “We have a client base of over 40 large and medium enterprises across the globe and the company is expected to be profitable by the end of the financial year 2021-2022,” adds Anupam, Co-Founder & CTO, Senpiper Technologies.

There is no doubt that the market is growing at a rapid pace and reliability on technology is increasing daily. Catering to the needs of the market, Senpiper Technologies has chalked out its future plans that seems to offer the growth that they are eyeing on in terms of their organization outcomes and overall revenue generated per year. The future of Senpiper Technologies looks bright with such potential of the market skyrocketing with every passing day. The company is currently aiming at a whopping 25x growth in the next three years and is expecting more in the years to follow. The company is positively endeavouring to build a strong partnership driven model both with large enterprises and SMBs to grow faster and better. “Partnerships will help us leverage the potential in the market with ease. It will guide us to understand every detailed need in the clients' businesses, have daily discussions with them to get clear and concise ideas about the directions to be taken in terms of adopting new technologies and strategies and thereby offering the best in-class services to the clients,” concludes Anupam.